About

This Privacy Policy applies to Active Planet Safaris. Protecting your personal information is of utmost importance to us. We want you to understand our Privacy Policy and how it affects you. If you have any questions, please contact us at info@activeplanetsafaris.com

What is Personal Information?

Personal information refers to any data that can be used to identify you. This typically includes your name, address, email, health information, travel itineraries, and more.

How Do We Collect Personal Information?

We collect personal information in various ways:

Directly from you when you communicate with our team via phone, email, live chat, or other forms of communication.

Indirectly from third parties, such as travel agents, travel platforms, insurance providers, or individuals booking on your behalf.

Booking Your Travel with Us

When you book a trip with Active Planet Safaris, either directly or through our partners, you consent to the collection, use, and disclosure of your personal information, which may include:

Passport details (name, age, nationality, number)

Residency

Contact information (email, phone, emergency contact)

Insurance details

Health and medical information

Dietary preferences

Tour details (hotels, itinerary)

Payment information

This information may be shared with third-party providers, such as accommodation services and experience providers, to ensure your travel experience is safe and enjoyable. These third parties are prohibited from using your information for any purpose other than providing services related to your tour.

We may also use your personal information to:

Recommend suitable travel products

Provide information about our services

Offer customer care and support

Ensure the safety of our travel products

Conduct regular business operations (e.g., accounting)

Comply with applicable laws and regulations

Booking Through a Travel Agency

If you book your trip through a partner travel agency, we will collect your personal information from them. You acknowledge and understand this process.

Booking on Behalf of Others

If you book on behalf of another person, ensure they are aware of our Privacy Policy and terms.

Marketers

We work with global partners to promote our trips. We may share non-identifiable, generalized information with these partners for better targeting and marketing effectiveness.

Reviews

If you leave a review of your experience with Active Planet Safaris, it may be published on our website, including your name (unless you use a nickname).

EU Citizens’ Personal Information

For EU and UK citizens, your personal information is stored on our servers in the UK. However, we may transfer your data to experience providers outside the European Economic Area as necessary.

Legal Disclosures

We may disclose your personal information as required by law, including responding to court orders or other legal inquiries. We may also disclose information to defend against legal claims or prevent harm to property or loss.

Medical Information

In the event of a medical necessity, we may share your health-related information with relevant medical personnel. This information is not shared with third-party providers unless necessary for your vital interests. You may opt out of providing health information, but we recommend sharing it to ensure your safety.

Job Applications

If you apply for a job with Active Planet Safaris, we will use your personal information to assess your fit for the role. If hired, your information will be stored in our HR department according to established protocols.

Protection of Your Personal Information

We take reasonable technical and organizational measures to protect your personal information. Only authorized staff members, such as your booking manager and trip leader, have access to your data. We regularly audit our website for security vulnerabilities and do not store your personal information longer than necessary.

Minors

We do not knowingly collect personal information from minors (under 18). If you are a minor, parental or guardian consent is required to use our services.

Financial Information

Financial details, such as credit card numbers and CVV codes, are encrypted through SSL technology for added security.

No Paid Disclosure to Third Parties

We do not sell customer lists to third parties. Any disclosures of your personal information are non-monetary and limited to the purposes outlined above.

Photos and Videos

Your photo or video may be taken during your trip by our staff, a hired photographer, or other travelers. We instruct our photographers to seek permission before taking photos. If you prefer not to be photographed, please inform your trip leader, photographer, and fellow travelers.

For promotional purposes, we may appoint a photographer to capture images for our website or brochures. In such cases, we will seek your written consent.

Transfer of Personal Information to Third Parties

When sharing your personal information with third parties, we strive to ensure that they maintain high standards of confidentiality and privacy. Most of these parties are located in the EU, UK, Australia, or the United States, where privacy standards are stringent.

Your Rights Regarding Personal Information

You have control over your personal information. Your rights include:

Requesting corrections or updates to your personal information if inaccurate or incomplete.

Asking for a copy of the information we hold about you.

Requesting that we stop using your personal information.

Requesting the deletion of your personal information.

Withdrawing any previous consents related to your personal information.

While we will make every effort to comply with your requests, some decisions may have consequences. Our team will inform you of these before proceeding.

For residents of the European Economic Area, additional rights under the GDPR include:

Withdrawing consent for marketing purposes.

Withdrawing consent for processing personal data.

Requesting the transfer of your personal information to you or a designated third party.